usaa. we know what it means to serve. bob, these projections... they're... optimistic. productivity up, costs down, time to market reduced... those are good things. upstairs, they will see fantasy. not fantasy... logistics. ups came in, analyzed our supply chain, inventory systems... ups? ups. not fantasy? who would have thought? i did. we did, bob. we did. got it. >> once again, our developing story tonight, no deal still on the fiscal cliff. president obama handing the matter over to the senate leaders and without any resolution, many people are scrambling to shore up their finances. hampton pearson has the fiscal cliff frenzy. hampton. >>? >> you got it, michelle. we're operating in an environment where, quote, uncertainty is the new normal. this is the equivalent of the last-minute christmas shopping to protect assets of going over the fiscal cliff, planners and wealth managers say it's been a banner year especially for estate planning and here's a couple of reason yes. there's a big ch